FREQUENTLY ASKED QUESTIONS

1. Order Processing
   Q: Can I change my order?
   A: Once the order is submitted and the payment is processed, our system will start processing your order immediately. Therefore, you will not be able to change the order once it is confirmed. If you need to change or cancel your order, please find the “Cancel Order” link in the order confirmation email and contact our customer service team as soon as possible.
   Q: How long does it take for the order to be shipped?
   A: We usually process and ship within 2-3 business days after the order is confirmed. The specific shipping time may vary depending on stock availability and shipping address. You will receive an email with tracking information so that you can track the status of your package at any time.
2. Return and Exchange Policy
   Q: How do I apply for a return or exchange?
   A: If you are not satisfied with the product you received, you can apply for a return or exchange within 30 days of receiving the product. Please make sure that the product is unused, undamaged, and keeps the original labels and packaging. Please visit the Returns page on our website for detailed return instructions and return application form.
   Q: When will my return application be processed?
   A: Once we receive your return package, we will process your return request within 5-7 business days and send the refund or exchange information to your email. If there are any questions, our customer service team will contact you.
3. Payment and Billing
   Q: What payment methods can I use?
   A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. All payment methods are securely encrypted to ensure that your payment information is safe and worry-free.
   Q: Can my billing address and shipping address be different?
   A: Yes, you can use different billing addresses and shipping addresses. Please make sure to enter the correct address information during checkout to avoid shipping issues.
4. Product Information
   Q: What should I do if I have questions about the size or color of the product?
   A: We provide detailed size guides and color options on each product page. If you have other questions or need further assistance, please feel free to contact our customer service team and we will be happy to help you.
   Q: Is the product exactly as it looks in the picture?
   A: Although we try our best to ensure that the product images on the website are consistent with the actual product, the color and texture of the actual product may vary due to the display settings and lighting conditions of different devices.
5. Customer Service
   Q: How to contact the customer service team?
   A: You can contact our customer service team in the following ways:
   ●Email: richardmcmillon@curveappealfashionshop.com
   ●Phone: 7193701337
   ●Online Chat: Visit the “Contact Us” page on our website and use the online chat function.
   Q: What are the working hours of customer service?
   A: Our customer service team works from Monday to Friday, 9:00 am to 6:00 pm (Eastern Time). We will respond to your inquiry as soon as possible during working hours.